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Bingo.com - self-exclusion

Ruling

Declined - The UKGC reserve management of complaints related to Responsible Gambling to their own team.

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Player's Complaint

I had previous self excluded across kindred group brands..32red and unibet. I was allowed however, to register and deposit £2304 on bingo.com with exact same details. I have contacted company to point out self exclude failure, but they refuse to return deposits.

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1 Responses

ThePOGG
January 3, 2020

Hi brizman - welcome back!

Unfortunately there is nothing we can do to help you in this circumstance. The UKGC restrict management of complaints of this nature to themselves. As such all we can do is recommend you contact the regulator.

You may want to consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.9k gambling operator sites.

Sorry we cannot be of further help.

ThePOGG

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Agreement

brizman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bingo.com
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Platinum Gaming Limited

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.