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English in United States - self-exclusion


Declined - The UKGC reserve management of complaints related to Responsible Gambling to their own team.

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Player's Complaint

I had previous self excluded across kindred group brands..32red and unibet. I was allowed however, to register and deposit £2304 on with exact same details. I have contacted company to point out self exclude failure, but they refuse to return deposits.

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1 Responses

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January 3, 2020

Hi brizman - welcome back!

Unfortunately there is nothing we can do to help you in this circumstance. The UKGC restrict management of complaints of this nature to themselves. As such all we can do is recommend you contact the regulator.

You may want to consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.9k gambling operator sites.

Sorry we cannot be of further help.


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brizman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Platinum Gaming Limited

January 3, 2020

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