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English in United Kingdom - shocking


Found for the Player - have informed us that they will not discuss this player's complaint with this service.

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Player's Complaint

I sent my documents which the approved then asked for extra docs which I sent and then it take over a week for any sort of reply.

Which then they ask for more documents but i live in my mates spare room and i can provide the utility bills they are asking for. I have sent bank statements and everything even with a selfie and they are refusing to verify my Identity!!

Read the casino review

2 Responses

User icon
December 3, 2019

Hi chelsblis99 - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
December 13, 2019

Hi chelsblis99,

Sadly have informed us that they will not discuss this issue with us.

All we can suggest is that you contact their ADR IBAS. Alternatively, if you wanted to consider legal action our understanding is that offer a no win no fee service that specialise in the remote gambling sector.

Sorry we couldn't be of more help.


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ChelsBlis99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Unibet
  • Malta Gaming Authority
  • Platinum Gaming Limited

December 3, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.