Bingo Extra - Gambling Addiction Ignored
Resolved - This player has become non-responsive to our requests for updates. As such we assume that they've managed to resolve this issue without our intervention.
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Hi, over a period of 3 years I gambled with bingo extra. I gambled every day sometimes upto 10 hours at a time. I asked them to close my account but they offered me free spins instead. I begged on a weekly basis for free spins and bonuses. I gambled until my card declined. There was no request of proof of income etc, in all the time I gambled with them they asked for a bank statement showing my address to prove my new card. They hounded me calling me on my mobile phone. It was clear by the pattern of my gambling, begging for bonuses, amounts I was spending that I had issues. I am wanting only what I gambled back, I do not want any compensations etc. I know they have recently been fined for lack of due care and have refunded the clients back. I can remember sending them a exclusion email but they will deny this as they did in their report to the gambling commission. They were found guilty. I have emails to prove all of the above.
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