Bingo Extra - Gambling Addiction Ignored

Hi lallytidder - welcome to ThePOGG.com!

Unfortunately what you're asking for here is likely to prove very difficult to achieve. If you account had been identified as impacted by the recent Gambling Commission regulatory action you would almost certainly already have been contacted. So it can be reasonably concluded that your account was not subject to the particular failings that were highlighted by the UKGC.

This effectively leaves us with a situation where your case relies on there being strong enough indicators in your activity pattern that the operator would be expected to identify that you had a gambling issue without explicit instruction of the problem. The simple reality is that is never an easy case to make.

By far the easiest road to a claim here is if you have asked for a gambling addiction related self-exclusion and this has not been enforce. I need to be clear here though that simply asking for your account to be closed without explicitly stating that you are experiencing issues controlling your gambling would not fall under responsible gambling policies. Do you have any communications with the operator where you requested a closure due to gambling addiction?

Thanks,

ThePOGG

Hi lallytidder,

I'm following-up on the above?

Thanks,

ThePOGG

Hi,

I am definitely going ahead with a specialist solicitor I have found. Currently I have requested my data from the site, so once recieved , if they don’t agree to a refund /part refund of my deposits I will fight. When someone plays a site everyday for two years with one withdrawel, no request of proof of income, bank card statement etc I know this is breach of money laundering and know your customer. I will also go to social media, press etc until I get heard. I only want what’s mine no extra etc, then that will be the end of it. I also have a journalist from a national newspaper interested in my data once I have recieved it, especially because of the publicity around gambling addiction at the moment. I do have emails saved requesting for account closure, but being offered free spins to keep open to a gambling addict is a no brainer.

Oh and I am currently trawling through my emails as I know I send a request for account closure due to gambling addiction . I will find it .

Hi lallytidder,

Have you found any relevant communications with the operator?

Thanks,

ThePOGG

Hi lallytidder,

I'm following-up on the above?

Thanks,

ThePOGG

Hi lallytidder,

If we haven't heard from you by Friday the 1st of March I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG