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Bingo Extra - withdrow isaiu
Ruling
Resolved - The submitting player has become non-responsive to our repeated requests for additional information. As such we assume they've managed to resolve this issue without our intervention.
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Player's Complaint
hi been playing on bingo extra for about 2years made many deposits. about 6monts ago last one last saturady get 10 bonus wagered to my 50 real money balance beafoure i made withdrow been on chat asking about how to doit limits etc nobody told me anything after 5 days of cash out many chats emails and phone call payment team tell me that they will pay only 100 becouse i dont deposit befour cash out iasked on chat with suport nobody inform my about this they want to pey me 100 where my bonus was capped to 50 i have all chats coppy when i ask about limits is therw anything u can do about thenks also i playeer on all sisters sites made at least 20 deposits
3 Responses
Hi igorpk,
I'm following-up on the above?
Thanks,
ThePOGG
Hi igorpk,
If we haven't hare from you by Friday the 21st of June I'll assume you no longer require our assistance with this issue and close this issue.
Thanks,
ThePOGG
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Agreement
igorpk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Bingo Extra
- Alderney Gambling Control Commission
- United Kingdom Gambling Commission
- Daub Alderney Ltd
May 30, 2019
Hi igorpk - welcome to ThePOGG.com!
Before we go any further I need you to confirm your full name?
Can you also forward all communications you've had with Bingo Extra about this issue to [email protected]?
Thanks,
ThePOGG