Bingo For Money - Delaying My Withdraw

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and the player has received their funds.

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Player's Complaint

My $500 withdraw was on the April 3,2020, no email from any of them to advise, I noticed they put back the $500 into my account, contacted live chat, I was told my documents were not accepted, resent my documents on their site, April 6th, again they put back my withdraw and no email informing of this, I contacted live chat again, this time it was the wrong number were not blocked on my credit card, I sent another upload and a email saying on your site it says the middle 6 and CV number and now you are telling me that the first 6 and last 4 must be blocked. (I have a screen shot to show their site clearly says the 6 middle must be blocked)and that information was sent to their accounting department. April 13th, they put my withdraw back into my account, again no email of saying why they put it back into my account, this time, I had to fill out the voucher and send that to the accounting Dept. Now I'm waiting for their next excuse. This Bingo For Money has done this same thing in the passed, never received my withdraw and now they are doing it again, but I'm not letting them get away with this, this time.

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6 Responses

ThePOGG

April 14, 2020

Hi casinoguy - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG

April 25, 2020

Hi casinoguy,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG

May 1, 2020

Hi casinoguy,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

May 8, 2020

Hi casinoguy,

If we haven't heard from you by Friday the 15th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

CasinoGuy

May 8, 2020

Thank you to ThePOGG! Not sure if you had anything to do with receiving my $500 withdraw from BFM, that only took over three weeks to release, then wait to receive my funds, five sets of documents sent, five times the funds returned into my BFM account,no Agent has a clue, all different excuses, filed a complaint here and I finally received my withdraw and closed my account.

Resolved!

Thanks again!

ThePOGG

May 12, 2020

Hi casinoguy,

Thanks for letting us know - it is appreciated!

ThePOGG