– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Bingo Hall - Missing Funds


Found for the Player - Bingo Hall have refused to have any discourse what-so-ever with this service in relation to player complaints. As such this is Found for the Player.

Read our Bingo Hall Review.

Player's Complaint

On Nov 17 approximately 11:22 pm it was time to log off and go to sleep because I️ had to get up at 5:30 and drive to north. My account had 7,397.00 dollars with no bonus. On Nov 18 th when logging on it was a shock to see 1,700 as my balance. Immediately I️ went to the chat help and was told there was activity after midnight. I️ explained I️ am the only one with my password and I️ logged out at 11:22 so it was impossible. So he told me to look at the report page and I️ said look at my log off and log in times and you will see. So he told me they could only see log in times. I️ don’t believe this. Then he told me I️ told him I️ said I️ logged in at 11:22 so I️ played the money which is absolutely not true. This is not the first time I️ have questioned some things this site has done. Which I️ won’t get into. However, I️ believe they have the capability to tell when I️ log in and when I️ log off. I️ also believe they know I️ did not play those chips, they can track where those chips were played from in today’s technology.

Read the casino review

2 Responses

November 22, 2017

Hi luvblessing - welcome to!

Before going any further I need to make you aware that Bingo Hall are part of the 888 Holdings group. This group is routinely non-responsive to player complaints posted at this site. As such it is unlikely we'll be able to do much to help you. Nevertheless I will try to contact the operator and see what we can find out for you.



November 27, 2017

Hi luvblessing,

Unfortunately 888Holdings have been clear that they will not discuss this complaint with our service. They've asked us to direct you to their chosen ADR service eCOGRA.

Sorry we couldn't be of more help,


Leave a Reply

You must be logged in to post a comment.


luvblessings consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 22, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.