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BingoMania - Non reply to email
Ruling
Found for the Player - Despite our repeated efforts to contact Bingo Mania regarding this issue we have received no response from the operator what-so-ever.
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Player's Complaint
I requested a cheque from Bingomania in Canada which I received in USA dollars. My bank wasn't able to clear the cheque due to cost involved and my bank told me after stamping the cheque that only amounts of over $500 can be cleared due to fees. I have written to Bingomania twice, as they told me it would cost me $250 to cancel the cheque. My arguement is why would they send cheques to Australian players if this is the case. I asked them to look at reducing the cost of cancellation of the cheque, but they are interested in replying.
2 Responses
Hi christine876,
Unfortunately after repeated efforts to discuss this issue with BingoMania we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.
ThePOGG
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Agreement
christine876 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Bingo Canada
- Curacao eGaming
- Digital Entertainment Services Ltd.
May 31, 2019
Hi christine876 - welcome to ThePOGG.com!
Unfortunately it is unlikely we'll be able to do anything for you in this instance. You have played with an operator who are entirely unlicensed and accessing the Australian market illegally. Because of this they will experience significant barriers to processing complaints and this will result in far higher fees. We can try to contact the operator but the chances of a successful mediation are low.
Thanks,
ThePOGG