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BitCasino - Bonus Policy Unethical

Ruling

Found for the Casino - When you accept a bonus you are agreeing to the terms and conditions associated with that bonus. If they prohibit withdrawing before the wagering requirement is complete winnings will be voided if you withdraw.

Read our BitCasino Review.

Player's Complaint

i had deposited µ฿ 59,258.63 at 15.06.2018, 21:43 , and after depositing they gave me a 100% bonus , but the bonus could be played only on slots so i tried some slots and win some money and then started loosing a little , so i forfeited their bonus and what is see is my account is left with only 0.002 btc , and just because of confusion i thought i had left with 0.02 btc and they might have deducted the losses !

but just now i received a mail from them :

---------------------------------------

Hello [EDIT],

Thank you for contacting our support team.

As you were informed via Live Chat, it is stated in our Terms&Conditions that if you forfeit the bonus, the bonus amount and winnings acquired with it will be removed from your balance. This is the reason why Ƀ 0.059 were deducted.

We have forwarded your request regarding gameplay history in slot games to the relevant department. As soon as we have an answer, we will get back to you.

For any additional questions, don't hesitate to contact us again.

Best regards,

[EDIT]

----------------------------------------------------

So what actually happened is whatever was the winnings ( only the winnings ) these guys took that away and left me with 0.002 btc

They have a hard stroke bonus policy , which i find likely to be unethical ( LINK : https://bitcasino.io/about/casino-bonus-terms )

Casino bonuses are credited with a wagering requirement, which needs to be completed within 30 days of issuing unless otherwise stated in the promotional material before the funds can be withdrawn or played on other products. Until the wagering has been completed, the deposit, bonus funds and possible winnings will be locked. If wagering hasn’t been completed within the deadline, bonus funds and winnings will be forfeited and deducted from player’s balance. Such deductions are final and determined solely by Bitcasino.io.

which is really unethical, suppose if someone accidently does that ! he might loose all his money! they took all my money stating this policy !

Kindly look into the matter & help me out please !

I hope you understand the situation .

Bonus policy can take money you have won and also the bonus ? I mean who would do that if they know ?

Please help !

Read the casino review

1 Responses

User icon
ThePOGG
June 18, 2018

Hi neeleshasati118 - welcome to ThePOGG.com! Unfortunately there's nothing we could do to help you in this instance. You agree to bonus terms any time you accept a bonus from an operator. Outside of the UK market almost all operators lock all winnings and bonuses until such time as you complete the wagering requirements. If you have cancelled your bonus without completing the wagering requirements any winnings you made while playing would also be voided. Alongside this, deposited funds are always played with before bonus funds. Sorry we cannot be of further help! ThePOGG

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June 18, 2018

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