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BitCasino - Refused winnings - claimed ‘multiple accounts’

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our BitCasino Review.

Player's Complaint

I recently signed up for this casino after being recommended by a friend.

I deposited about $1200 over a couple of days, and managed to build up to around $2100.

When I went to withdraw, they said my account was a duplicate based on my IP address. They named other accounts I have no knowledge of.

I live in large shared student accommodation, which may account for the same public IP address.

They have closed my account and refuse to pay me my winnings or refund my deposits (the latter I would be happy with at this point).

At no point have I been asked to KYC.

I did not use any of the welcome bonuses. It has all been my own money.

Read the casino review

3 Responses

User icon
thepogg
August 11, 2022

Hi orlando123,

i) This is not a service you can use anonymously. You are entering into a legally binding agreement with this service to allow us to process your personal data. That cannot be done anonymously. You will need to provide your full name before we can do anything to assist you.

ii) Please confirm the url of the operator you are complaining about.

iii) Please quote the full communication the operator provided about this matter.

Thanks,

ThePOGG

User icon
thepogg
August 19, 2022

Hi orlando123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 27, 2022

Hi orlando123,

If we haven't heard from you by Friday the 9th of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

orlando123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 10, 2022

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