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BitCoin Casino - Blocked account

Ruling

Found for the Casino - BitCoinCasino.io have provided sufficient evident validated by a 3rd party to conclude that this player has been colluding with other players in a manner that violates operator terms and conditions.

Read our BitCoinCasino.io Review

Player's Complaint

From the beginning, I played there and everything seemed to be fine.

But not much lost money in the region of 25,000 - 28,000 rubles.

After that, after some time I went from playing my lost money.

And luck smiled.

I won from about 28,000 rubles 100,400 rubles.

From the beginning in live chat they wrote to me that my withdrawal of 15,000 rubles was being processed, but then they wrote that the account was blocked and here is the next correspondence with life chat

[EDIT]Hello. How may I help you?

[EDIT]

please tell me what is the reason for disconnecting my account?

[EDIT] Dear [EDIT],

The site administration has detected fraudulent activity on your account, which is why your account has been closed and all funds have been confiscated.

10. FRAUD POLICY

The company adheres to a strict anti-fraud policy and uses various anti-fraud tools and methods. If a player is suspected of fraudulent activities, including the following (but not limited to):

• participation in any kind of conspiracy with other players • development of strategies aimed at obtaining dishonest winnings • fraudulent actions against other online casinos or payment systems • refund by credit card or refusal of some payments made • creation of two or more accounts • others types of fraud

If there is a suspicion of fraud or evidence of a casino system, the Casino reserves the right to withhold payments. Any user or any other person (s) who manipulated (manipulated) the casino system or tried (tried) to manipulate it will be charged with criminal charges. The Casino reserves the right to close and / or change any games or promotions offered on the Site.

Respectfully,

Bitcoin Casino IO Support Team. Terms and Conditions | BitcoinCasino.io - English

[EDIT] 05:47:50 am

I do not understand what I did?

what did you send me to this mu I have no relationship whatsoever

[EDIT] 05:48:28 am

Sorry, but this is a decision of the administration and it is final.

[EDIT] 05:48:47 am

I won

and so as not to pay a win

you blocked me

get like this

[EDIT] 05:50:04 am

Sorry, but this is a decision of the administration and it is final.

[EDIT] 05:53:08 am

show me the evidence that I'm involved in something somewhere !!!!!

where is the proof?

[EDIT] 05:55:12 am

Sorry, but we don’t provide such information.

[EDIT] 05:58:56 am

How do I contact your administration?

I’m just wondering what I did

[EDIT] 06:01:06 am

Sorry, but it’s not possible to contact the administration.

[EDIT] 06:02:22 am

You are a casino, you can conclude about you, if a person won, you do not want to give him a prize.

and just block it

you don’t give any evidence

how to contact the administration

[EDIT] 06:04:48 am

Sorry, but this is a decision of the administration and it is final.

[REDIT] 06:06:06 am

Please tell me what amount you blocked me?

[EDIT] 06:06:43 am

Dear [EDIT],

The site administration has detected fraudulent activity on your account, which is why your account has been closed and all funds have been confiscated.

[EDIT] 06:07:07 am

I asked how much did you confiscate?

write please

[EDIT] 06:07:28 am

Throughout

All your balance

[EDIT] 06:07:57 am

What was my balance?

[EDIT] 06:08:23 am

$ 151

[EDIT] 06:09:22 am

that is, you don’t even want to return to me what deposit I made?

[EDIT] 06:10:21 am

Unfortunately this is not possible

[EDIT] 06:47:20 am

Tell me please

do you have a license

[EDIT] 06:49:43 am

Yes there is

[EDIT] 06:50:16 am

which one?

I want to write a complaint

reviews already started writing on you

[EDIT] 06:51:25 am

At the bottom of the page is our license.

https://www.bitcoincasino.io/en

Dear Friend, I have to close the chat, because you have not answered for a long time. If you still need help, please start the chat again. Thank you for understanding!

Read the casino review

3 Responses

ThePOGG
August 29, 2019

Hi gannss - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

gannss
August 30, 2019

Hello.

They tell me that I did some kind of opposite bets.

I have no idea how this is possible.

At first I played on August 20, I lost about 27,000 thousand rubles, then they said nothing that I did something and violated.

Then I played on August 27, at first I won’t remember one small amount, I don’t remember exactly, after that I made a bet and won about 100,000 rubles.

They are saying that they were told by something provider that there was something opposite.

I then noticed that a lot of people play on this provider.

It comes to 1000 people.

I really hope for your help!!!

ThePOGG
September 7, 2019

BitCoinCasino.io have provided sufficient evident validated by a 3rd party to conclude that this player has been colluding with other players in a manner that violates operator terms and conditions. As such ThePOGG.com will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

gannss consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BitCoin Casino

August 29, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.