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BitCoin Casino - disable my account with all my winning

Ruling

Found for the Player - Despite our repeated efforts to contact BitCoinCasino.us to discuss this issue we have received no response whatsoever from the operator.

Read our BitCoinCasino.us Review.

Player's Complaint

My account was disable, and I’m not sure what the deal is cause I deposit and and follow all tNc rules.

Read the casino review

5 Responses

User icon
ThePOGG
October 29, 2019

Hi leed2603 - welcome to ThePOGG.com!

Firstly, can you please confirm the url of the specific operator you are complaining about?

Thanks,

ThePOGG

User icon
leed2603
November 2, 2019

bitcoincasino.us

User icon
ThePOGG
November 5, 2019

Hi leed2603,

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who have historically been non-cooperative in the management of complaints submitted to us. While we will try to contact the operator on your behalf, the chances of a successful mediation are very low.

Thanks,

ThePOGG

User icon
leed2603
December 4, 2019

Haven’t heard back from you guys can please keep this open

User icon
ThePOGG
December 12, 2019

Hi leed2603,

Sadly after repeated efforts to contact the to discuss this issue we have received no response whatsoever. At this juncture we have no reasonable expectation that this will change.

Sorry we could not be of more help.

ThePOGG

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Agreement

leed2603 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BitCoin Casino

October 29, 2019

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