BitCoinCasino.io - Funds confiscated without a valid reason - tricked by the casino
Resolved - Both the submitting complainant and BtiCoinCasino.io have informed us that this issue has been resolved and the player has received their funds.
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I was in a process of moving my residence to another country. I had an unused account that I almost opened from my former country, but I agreed with the customer service that, since I never even used it (deposited or anything), it can be closed. Naturally, I wasnt allowed to open more than one account. I was in the understanding that the current account that I used was ok. It was successfully verified and everything looked ok to me. That was the main reason I started to use that current account opened from my new country! I was given the impression from the casino side that it was ok to use that. I never had more than one account that I used. No more than one account from: IP address, device or browser. Still the casino incorrectly claimed that I still had a duplicate account from: IP address, device or browser - and confiscated my winnings and all deposits.
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