Resolved - The player and BitCoinCasino.io have come to a settlement that has resulted in the player receiving partial payment of the balance.
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Hi POGG, on Saturday 9th May I was playing Bitcoincasino.io casino and managed to win over $230,000 Australia dollars on their casino. After contacting casino admin and successfully verifying my account, I put in a withdraw request and put a cooling period on my account. Later that day my brother who also lives under the same house hold successfully made an account with same Bitcoincasino.io without reading their T&Cs prior and made a deposit to play on their casino.
After days of checking my withdrawal and seeing it still in pending I contacted casino support to inquire about my withdrawal and they stated that my cash out was transferred to their finance department for processing. On Wednesday 9th May I received an email stating that I had violated their T&Cs because I have a duplicate account and that my winnings have been confiscated and my account disabled.
I agree their T&Cs states that you may only have 1 player account per house hold and IP address and if you violate these terms it can lead to termination of account; and Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
I can accept their decision to close both our accounts as that violated their terms but my winnings should be paid out in full as they were accrued before my brothers duplicate account was active. As it does not state in there terms that any winnings accrued before the duplicate account was active will be confiscated.
I wish to have my winnings paid out in full as they were won before I violated there terms & conditions.
Thank you POGG,
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BitCoinCasino.io - over $200,000 confiscated and account closed
Posted by TN1234
May 14, 2020
TN1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 14, 2020