BitStar - Withdrawal Confiscated Due to Bitstarz Service not Available in Spain
Found for the Casino - Broadly speaking we would prefer duplicate accounts to be managed by nullification but currently non-refund appears to be supported in law.
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Bitstarz refused to process withdrawal of 1 BTC (7215 EUR) because of duplicated accounts and availability of BitStarz services in Spain.
I have tried several times to request to talk to someone and explain the situation over Email and Facebook Messenger but said their decision to confiscate the funds it's final.
-I am a resident of Romania have been using VPN and successfully withdrew earnings from the platform
-First account was registered with a Company Email which I no longer had access to and the self exclusion option was set which restricted me from accessing the account.At no point both accounts were active or in use.
-I created an account with my personal email as I didn't work for the company any longer.
-Account didn't take advantage of any promotion, offer, discount or in any way tried benefit of Bitstarz, I was using in good faith a personal account which was created because I no longer had access to the company email.(Proof can be provided)
-Bitstarz system failed to restrict access to prohibited countries, allowed full functionality including funds to be deposited and spent on the platform but restricted the withdrawals.
Bitstarz offered to refund 1 out of the 20 deposits made instead of paying out the 7200 EUR BUT by the time I am writing this my account has been blocked without the possibility to withdraw even the 1 deposit was supposed to be refunded. The total of the 20 deposits made is more than 10 K.
If I would be alerted/informed in the main page of your website with clear message/alarm that my funds would be confiscated IF I use the platform with a VPN I would have not been depositing and using the platform in the first place but I did receive withdrawals from you before.
I am asking BitStarz to kindly take into consideration the above and release my funds.
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