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Bitstarz - allowing blacklisted countries to sign up and deposit knowing where they are from


Found for the Player - This appears to be another example of Bitstarz knowingly accepting play from US players, while denying that US players are allowed to sign-up.

Read our Bitstarz Casino Review.

Player's Complaint

Bitstarz knew i was from the United States because I had complained many times and I included my country of tsome of the complaints. They allowed me to sign up and deposit even though I am from a restricted country. I was away of Netnet games because they put that at the top of their terms clearly but they hid the terms of the United States not able to play at all way down on their terms. It wasn't until I had re read it numerous times that I saw it way down on the bottom. This does not makes sense and why does a multi million dollar company [EDIT]. They take money for games that I cannot even win from becuase of KYC and they could have prevented it from the beginnning by not allowingf united states IP addresses form signing up like other casinos do. This is clearly a trap and one they intend and just did capitalize on in my case. [EDIT] They knew I was from the USA I stated it numerous times to their staff before making numerous deposits and they purposely withehld the information hoping that I would deposit and try to withdrawal and be denied. This is disgusting behavior from what is supposed to be a respected and awared name in the casino industry. They refuse to refund my money saying that I already played with it even though it was invalid from the beginning. This is gross.

Read the casino review

2 Responses

User icon
January 4, 2022

Hi xcalaba - welcome back.

Sadly there is nothing we can do to assist you with this matter. We have discussed the misleading manner in which Bitstarz accepts play from the US while claiming they do not with the operator on a number of occassions without success. That is one of the reasons they hold Blacklisted status with this service.

Sorry we could not be of further help.


User icon
January 4, 2022

Thank you very much!!

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xcalaba consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao
  • Direx N.V.

January 2, 2022

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