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Bitstarz - allowing blacklisted countries to sign up and deposit knowing where they are from

Ruling

Found for the Player - This appears to be another example of Bitstarz knowingly accepting play from US players, while denying that US players are allowed to sign-up.

Read our Bitstarz Casino Review.

Player's Complaint

Bitstarz knew i was from the United States because I had complained many times and I included my country of residence.in tsome of the complaints. They allowed me to sign up and deposit even though I am from a restricted country. I was away of Netnet games because they put that at the top of their terms clearly but they hid the terms of the United States not able to play at all way down on their terms. It wasn't until I had re read it numerous times that I saw it way down on the bottom. This does not makes sense and why does a multi million dollar company [EDIT]. They take money for games that I cannot even win from becuase of KYC and they could have prevented it from the beginnning by not allowingf united states IP addresses form signing up like other casinos do. This is clearly a trap and one they intend and just did capitalize on in my case. [EDIT] They knew I was from the USA I stated it numerous times to their staff before making numerous deposits and they purposely withehld the information hoping that I would deposit and try to withdrawal and be denied. This is disgusting behavior from what is supposed to be a respected and awared name in the casino industry. They refuse to refund my money saying that I already played with it even though it was invalid from the beginning. This is gross.

Read the casino review

2 Responses

User icon
thepogg
January 4, 2022

Hi xcalaba - welcome back.

Sadly there is nothing we can do to assist you with this matter. We have discussed the misleading manner in which Bitstarz accepts play from the US while claiming they do not with the operator on a number of occassions without success. That is one of the reasons they hold Blacklisted status with this service.

Sorry we could not be of further help.

ThePOGG

User icon
xcalaba
January 4, 2022

Thank you very much!!

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Agreement

xcalaba consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao
  • Direx N.V.

January 2, 2022

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.