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I registered yesterday, 04.10.2020, at BitStarz and took their free deposit spin. I wagered already yesterday evening, and had winnings for 1001,53 NOK that i planned to withdraw today. I uploaded my documents for verification and pushed the button Withdraw.
Because i saw there was no option for me to withdraw the money to my Skrill account, i contacted the support. Everything was wery nice. The support told me to deposit from my Skrill to open up for that withdraw option. Ok, i said, i do that tomorrow, but is it possible to put the money back to my account to be there until tomorrow. Yes, no problem said the support. 2 seconds after all my money was gone. I contacted the support again, and they startet to accuse me for having multiple accounts and breaking their rules, so they had confiscated all my money! What??? I asked for proof, nothing. i asked several times, nothing. They just [REMOVED] my money in about 2 minutes, right in front of my eyes! I am alone. I am the only one using my mobile phone and computer. I have never played in one of their sister casinos. I have not broken one single rule.
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BitStarz - Casino accused me of multiple accounts
Posted by Haetta0000
October 6, 2020
Haetta0000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 6, 2020