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BitStarz – Casino accused me of multiple accounts


Found for the Casino - If you use IP masking software when playing online you run the risk of sharing an IP address with other player's in breach of terms and conditions.

Read our Bitstarz Casino Review.

Player's Complaint


I registered yesterday, 04.10.2020, at BitStarz and took their free deposit spin. I wagered already yesterday evening, and had winnings for 1001,53 NOK that i planned to withdraw today. I uploaded my documents for verification and pushed the button Withdraw.

Because i saw there was no option for me to withdraw the money to my Skrill account, i contacted the support. Everything was wery nice. The support told me to deposit from my Skrill to open up for that withdraw option. Ok, i said, i do that tomorrow, but is it possible to put the money back to my account to be there until tomorrow. Yes, no problem said the support. 2 seconds after all my money was gone. I contacted the support again, and they startet to accuse me for having multiple accounts and breaking their rules, so they had confiscated all my money! What??? I asked for proof, nothing. i asked several times, nothing. They just [REMOVED] my money in about 2 minutes, right in front of my eyes! I am alone. I am the only one using my mobile phone and computer. I have never played in one of their sister casinos. I have not broken one single rule.

Read the casino review

1 Response

Oct 06, 2020

Hi haetta0000 - welcome to

Sadly there is nothing we can do to assist you in this instance. I can see that you are using an IP masking service when logging into this site. In doing so you are sharing an IP address with other users engaged with the same service you are. In this circumstance if another users with an IP matching your own has already claimed a bonus you have violated the following term:

All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace."

Sorry we could not be of further help.


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haetta0000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

October 5, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.