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English in United Kingdom – your source for reliable information about online gambling.

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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Bitstarz Casino Review.

Player's Complaint

I requested to be paid out on my $90 of winnings and this casino refuses to pay me. They tell me that they need me to submit my ID and transactions proof. I have sent this to them and then they said they did not get it. I sent it a second time and they are still refusing to pay.

Their emails and previous messages say that I will be paid when they receive the documentation that I have already sent twice.

Today they now are saying that I must "take a selfie in front of today's newspaper and then sign it and send this"

First of all I haven't bought a newspaper in years (who does anymore) and second I don't even have a cell phone. I am a 78 yr old lady who is now being cheated out of her winnngs!

Read the casino review

3 Responses

Aug 18, 2020

Hi joanottawa - welcome to!

You will need to comply with the verification request before we can assist you.



Aug 24, 2020

Hi joanottawa,

Have you completed verification?



Aug 31, 2020

Hi joanottawa,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.



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joanottawa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

August 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.