Bitstarz - Closed my account, confiscated my funds
Found for the Casino - There are security concerns about this player's activity and the player is refusing to engage with verification processes.
Read our Bitstarz Casino Review.
My first withdrawal was suppose to be via my ewallet however my ewallet was not available for withdrawal. So I had chat and email confirmation to withdraw to my btc wallet by their support members. I had also shown them a screenshot how the wallet was not available.
I played all day and kept withdrawing to my wallet. I did not mind if my funds would be crypto so I kept playing and withdrawing.
I had a pending withdrawal which I canceled and started to play some blackjack and suddenly my account was disabled during my bet of 75$ on blackjack. When asked on chat, they claimed I was making deposits and withdrawing to my cryptowallet.
I had explained that their ewallet option was not available and I had been given prior permission to withdraw to btc. Which the had been approving.
I can see why it would seem suspicious to a casino since I made multiple deposits.However I did not take a bonus nor did I break any of your terms. I tried to climb their "Eygption Gold" promotion they are running and made it all the way to level 6 without much losses.
I can also understand they did not like the fact I was not losing much money and withdrawing my money.
At the end they said the would investigate and get back to me via email. Since then I have not received an email and my balance of 1200 euros has not been returned to my ewallet nor my cryptowallet.
I would have no issues if they can return my funds (1200) to my ewallet.
Can the Thepogg help ?
the casino review
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