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Bitstarz - Closed my Account


Found for the Casino - This player has opened multiple accounts in breach of operator terms and conditions. As such there is nothing we can do to assist them.

Read our Bitstarz Casino Review.

Player's Complaint

I did not realize you could not have more than one account. I closed my account ONLY to use a different email address. I used NO bonuses. A pop up came up when I did this saying I could not use bonuses since my ISP showed another account. That told me it was okay to just change emails and open another account with my new email address. They allowed me to deposit over and over with no problem UNTIL it came time for a withdraw. They closed my account and [EDIT] all my winnings and deposits.

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1 Responses

April 7, 2021

Hi jewelsings - welcome to!

Unfortunately there is nothing we can do to help you in this instance. The Bitstarz terms of use include the following:

"You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided."

If you have opened more than one account you have breached this term, which you agreed to at point of sign-up.

Sorry we cannot be of further help.


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jewelsings consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

April 7, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.