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Bitstarz - confiscating my deposit and withdrawal

Ruling

Found for the Casino - The documentation submitted by this account has very clearly been doctored. We will take no further part in the representation of this account's claim.

Read our Bitstarz Casino Review.

Player's Complaint

This whole nightmare started on Saturday, 18 April . I have registered with Bitstarz casino to play Live Roullette. Never had an account with them before but I heard only good things about them.

So , I created my account and deposited as follows:

0.0763 btc , played roullette and lost

0.0733 btc , played roullette and lost

0.1225 btc , played roullette , hit some lucky spins and reached a total balance of 0.539 BTC

After the winning bets I decide to withdraw my deposit winnings.

After submitting the withdrawal request, I was asked to submit my ID and a proof of address, which I uploaded to my account.

After that, I was asked to upload a Selfie, holding my ID and a newspaper on which I have to write Bitstarz and the current date and signature. This is when the nighmare begins. Being in isolation and living around 20-30 km from the nearest city, I didn't have a newspaper in my house, since it is 2020 nobody uses newspapers anymore. I got in touch with their Live Chat and explained that to them and asked them if I can replace the newspaper with anything else. For 2 hours straight they told me that this is not possible and kept repeating the same thing , even suggested me to order a newspaper through post .

Now of course I got very angry because I am treated like this because nobody asked me for nothing when I made my first , second or even third deposit. So basically it's ok to loose or donate money to them, but it's not ok to win and withdraw your money.

After nobody from their live support was able to help me I have contacted their team through e-mail, asking them the same thing, if they can help me to verify my account without the newspaper.

I got the same response over and over again. I have gone through their Terms and Condition and first of all, they say additional verification procedure is required for amounts over 3 BTC or cumulative withdrawals exceeding 7 BTC. My withdrawal is not close to these amounts. Even if it was, there is nothing mentioned about Selfie with newspapers in their Terms and Condition

After waiting 2 days, I have asked through my neighbours for a newspaper, sent them the required picture and the answer I received was that I edited the picture and that all my money has been confiscated.

PLEASE HELP ME TO RECOVER AT LEAST MY OWN BTC SENT TO THEM FROM MY OWN WALLET.

Read the casino review

2 Responses

ThePOGG
April 26, 2020

Hi marty75 - welcome to ThePOGG.com!

Please send the documentation you submitted to Bitstarz to [email protected].

Thanks,

ThePOGG

ThePOGG
April 28, 2020

The documentation submitted by this account has very clearly been doctored. We will take no further part in the representation of this account's claim.

ThePOGG

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Agreement

marty75 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

April 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.