BitStarz - confiscation of funds

Ruling

Found for the Casino - The submitting player has acknowledged that they've opened more than one account with Bitstarz. As such there is nothing we can do for them.

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Player's Complaint

Accidentally created a second account, instead of a blocked one. By specifying the name of the name and fully correct information about yourself. The first account I blocked myself and forgot about it in September 2018. Having opened a new one with full confidence that I did not have registration in this casino. Made a deposit account, the same method as in September. I found out about the second account only from the support chat. I looked at the deposit statement and was shocked.

I understand perfectly well that I may have violated the rules of the casino, but I did not have any malicious intent. I did not use bonuses, I made deposits honestly. And honestly played.

There is a clause in the rules of the casino that the casino performs a check at the account registration stage, but there was no such check. Casino also violates the rule. All chat entries are available. After this itsindent, I just simply do not give to use the chat. Close the conversation. Do not even report on the number of my deposits. And I don’t have access to the checkout.

I honestly played. The casino found a way not to pay. No suggestions were offered by the casino administration to solve this incident. All my attempts to get feedback without success. I really hope for your help.

Regards [EDIT]

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