Bitstarz - Deposite

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Transferred funds through the bank. The transaction has been completed. But it didn't hit the casino account.

Contacted support. The operator [EDIT] (not adequate) asked for a transaction receipt. I notified him that my bank is not sending checks for the transaction. Daily statements only.

I sent a screenshot that had all the information on the transaction. then he sent an extract for the day, where the translation is also visible.

To which [EDIT] replied that most likely they would ask for more check-transactions. I wrote to him again that my bank does not give out such data.

And asked what should I do? to which [EDIT] (not adequate) wrote again that they would most likely request a check and closed the site. Blocked my access to support.

[EDIT] wrote on my screenshot that he did not know where I was translating and to whom.

3 times I asked him to change the operator, since he is so inadequate and cannot help solve the problem.

Then he blocked me from accessing the chat.

I started emailing. From there I switched to a chat with an English-speaking operator.

This operator could not find the correspondence with [EDIT] and said that there was no communication on my account.

Apparently I came up with everything and sent screenshots to myself with the transaction

I can't message support. money has not been received. On requests to change the operator, he ignored me

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