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BitStarz - do not pay a win

Ruling

Found for the Casino - This player is play a NDB and has accessed their account from a phone already associated with another account. A clear breach of terms.

Read our BitStarz Casino Review.

Player's Complaint

for registration they gave 20 frisin players won 100% won 5000 thousand rubles wanted to withdraw said documents must be and the first deposit of 1000 rubles sent documents well and 1000 rubles all went well verified the account started withdrawing money and then it started as if my account was duplicated but I did not create 2 the account began to correspond in an online chat with the tech support call him [EDIT] says that due to the fact that I logged into the account through another iphone on which there is an account but this is my only account and withdrew these 5000 thousand from my account due to 2 allegedly account but it's not there

Read the casino review

1 Responses

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ThePOGG
September 18, 2017

Hi Ant1k27 - welcome to ThePOGG.com!

Firstly, unfortunately this is an English language only service. I've translated your complaint as bet I can using Google Translate, but any future posts you make have to be made in English.

Unfortunately, if I'm interpreting your complaint correctly, there's nothing we can do to help you. All casinos have terms restricting multiple accounts accessing from the same device. The specific term at BitStarz can be seen below:

"You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account."

If you've accessed your account from a phone that is associated with another account I'm afraid you are in breach of terms.

Sorry we cannot be of more help,

ThePOGG

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Ant1k27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 18, 2017

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