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Bitstarz - doesn't respect selfexclusion

Ruling

Unresolved - While we do not agree with the lax standards of the Curacao licensing system, there is no requirement for self-exclusions to carry over to other sites.

Read our Bitstarz Casino Review.

Player's Complaint

So basically Bitstarz allowed me to gamble while I was excluded. Ive sent them an email on the 2th of feb 2018 that I don't want to gamble anymore. a few years pass by and I see that 7bitcasino refunded me for this reason 2500 euros so they say that all their sub brands should do the same as I suffer from gambling issues. I chatted with bitstarz CS and they confirm that I've deposited 740 euro and didn't make any withdrawals. this is true and it was after my exclusion. So id like some help as they revert back to me saying no were not under the same license nor are we responsible.

I hope this will solve this situation thanks

Read the casino review

6 Responses

User icon
thepogg
October 4, 2022

Hi henryjk - welcome back.

Bitstarz are a Curacao licensed operator. The Curacao licensing system does not require self-exclusions to apply to any property other than the one you requested it at. As such any self-exclusion you requested at 7Bit Casino would only apply to 7Bit Casino. Any refund you may have received from 7Bit Casino due to a self-exclusion at another Dama NV Casino is entirely at the discretion of 7Bit Casino and the owners of other Dama NV white labels would not be under any obligation to follow suit.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

ThePOGG

User icon
henryjk
October 4, 2022

I have emailed bitstarz as well on feb 2th 2018 Ive sent them proof of this. as I did a big quitting gambling thing . Ive showed them the email they don't care

User icon
thepogg
October 6, 2022

Hi henryjk,

Did you have an account with Bitstarz at this time? Or was this a pre-emptive request?

Thanks,

ThePOGG

User icon
henryjk
October 6, 2022

it was pre-emptive, although 7bit approved refund with this pre-emptive request. they received the same email on the same date.

User icon
thepogg
October 8, 2022

Hi heryjk,

The Curacao licensed does not set out any requirement for operators to accept pre-emptive exclusions. It would be up to the operator to determine whether or not they wanted to put such policies in place.

As explained above, 7Bit are owned by different people. The decisions that 7Bit Casino make would not have any bearing on what Bitstarz will do.

Sorry we could not be of further help.

ThePOGG

User icon
henryjk
October 13, 2022

ok

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Agreement

henryjk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao
  • Dama N.V.

October 4, 2022

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