Resolved - An issue with a player from a restricted country has been reviewed and the player has been paid in full. We consider this issue Resolved.
Read our Bitstarz Casino Review.
Yesterday I deposited twice 50mbtc to bitstarz and got lucky on a slot machine. My balance got up to 2.41 BTC. Then when I tried to withdraw, after KYC, bitstarz decided to confiscate all the winnings with the excuse that I'm from the [EDIT]. There was no warning of this except a single sentence buried deep in their very long T&C that nobody reads. Unlike most big casinos that refuse [EDIT] players, there was no prominent warning on the sign up page, and no system to prevent registration from [EDIT] IP addresses. Bitstarz just freerolls unsuspecting [EDIT] players. Losers from the [EDIT] don't get their money back, and winners don't get paid. This is very unfair bordering on fraudulent. Fine print in the T&C dosn't make it OK to freeroll the whole [EDIT]. They should put a better warning in place and prevent registrations from [EDIT] IP addresses, like most other casinos do. Until they do that, they are morally obligated to pay out US winnings, or else change the "deposit" link to "donate" lol.
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smhzo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 23, 2017