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BitStarz - Game Vague and Misleading
Ruling
Found for the Casino - Simply put we cannot agree with or support the players claim that the game in question is unusually confusing.
Read our BitStarz Casino Review.
Player's Complaint
The game Satoshis Secret is poorly designed and as consequence due to it's poor descriptors within the game, it upped my bet when I did not want it to. The icon in upper left corner where it list as credit's there is a box, that seems to allow for a different reading of what credits remain. However, that seemed not to be the case and it changed my betting amount significantly. I was quite confused as I was fine on betting with the money I had and then a few spins later, the funds were gone. So, because it is not labeled, it appears that it would change the currency readout type, i.e. btc, usd, eur, etc however, it changed the bet amount. It changed my bet from .66 cents to 6$ equivalent. Why would that do that when it lists as credits in the upper left corner? When at the bottom left is where it clearly lists where to change the betting amounts. After this occurred I went to look at another slot game, and indeed, they clearly label that adjusting that credit section in the upper left will, in fact, change the bet amount.
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Agreement
gybek consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 25, 2017
Hi gybek - welcome to ThePOGG.com! Unfortunately there's not going to be anything we can do to help you with this issue. I've taken a look at the game in question and a screen shot is included below:
I've labelled the above.
A - Coin Size
B - Number of credits (balanced divided by coin size)
C - Coins bet per line
D - Total Bet
Using one of the major software providers as an example we see effectively the same information just laid out slightly differently:
In the above we can see the number of credits on the far right (this changes when you change the coin size), the coin size to the left of that, the number of coins per line is the 'level' and the total bet is in the black bar at the bottom (or alternatively expressed in terms of coins at the left underneath the 'paytable' button).
Satoshi's Secret is using exactly the same information, it's just laid slightly differently.
I'm sorry you felt confused by this but I don't see anything intrinsically confusing about the layout of this game. Further to this, while it's unfortunate that you were betting higher than you'd intended to, had you won you wouldn't then be looking to return the winnings to the casino because you'd been betting more than you meant to.
I'm sorry we can't be of any help here,
ThePOGG