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Bitstarz - Games Controlled by Operator

Ruling

Found for the Casino - The player has not produced any substantive evidence to backup their claim that the games in question were non-random.

Read our Bitstarz Casino Review.

Player's Complaint

Ive now caught bets and/or balances being controlled /rigged on games by 3 different providers. Only now, I have hard evidence in the form of video to prove it . I would like my BTC back bitstarz/ mbit/bitcoincasino.us,

Approximately 33 seconds in he or she comes in and accidentally REDUCES my balance after a win . Every win thereafter is added wrong and I either end up with too much or too little in my balance. Then at the end of it all the casino just decided to take away 80% of what I had. I have the video and spreadsheet of bets and the balance I had after . Cells marked in red represent the errors. This

[EDIT]

Read the casino review

5 Responses

ThePOGG
September 28, 2020

Hi dangerdlc - welcome to ThePOGG.com!

You would need to break this issue down by operator. We cannot pursue a single claim against different operators. Also, be aware, that where we were able to demonstrate that an error had occurred during play, we would look to have that error corrected, not all play invalidated.

Thanks,

ThePOGG

dangerdlc
September 28, 2020

eeash . Theres a lot to put down case by case . If I can prove that an operator was manipulating my gaeme though, wouldnt that justify my claim that they were always doing it and for all games ? Heres a video from yesterday afternoon at 1045 am at MBIT where I caught them manipulating the balance . At the end , it was told to me that my real balance was only .1689 [EDIT]

ThePOGG
October 2, 2020

Hi dangerdlc,

As stated already you would need to separate your claims our by operator and you would need to provide a detailed account of the problems in each case.

ThePOGG

dangerdlc
October 3, 2020

ok. case number 1 - Bitstarz. I made a bet for 0.7mbtc on Oasis poker. I hit two pair. Before the end of the hand the bet was switched to 0.07 mbtc. I only won 1/10 of what I was supposed to. Evidence of that can be seen in the denominations present. Instead of going from 1, 5 10, 100 , The values are 0.07 , 5, 10 25 100. Their claim is that it was always like this. However I have found one single screen that shows different

ThePOGG
October 6, 2020

Hi dangerdlc,

Please provide the evidence to support your claim.

Thanks,

ThePOGG

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Agreement

dangerdlc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

September 28, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.