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Bitstarz - Missing funds from my bank account


Declined - Where a complaint relates to unauthorised payments you need to contact your payment provider and local police. This is not an issue we can manage.

Read our BitStarz Casino Review.

Player's Complaint

direx limited cyprus withdraw $25 from my bank account..there are 2 casinos i play that use direx, playamo and bitstarz, neither of which i have deposited how do i find out who took my money? I have contacted both casinos and both deny knowing anything about it ?

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1 Responses

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March 26, 2019

Hi jax - welcome to!

Unfortunately there's nothing we can do to help you in this instance as the issue does not relate to a gambling transaction and is beyond the remit of this service. If your claim relates to charges on your payment method that were not authorised by you, you need to contact your payment provider and your local police. They are the appropriate bodies to manage this type of issue.



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jax consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

March 26, 2019

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