Bitstarz - NEED HELP, from Australia

Ruling

Resolved - This player has been non-responsive to our requests for further information. As such we assume they've managed to resolve this issue without our intervention.

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Player's Complaint

I have won in this game many times, and every time I go to apply for withdrawal, they ask for documents which I provided every document, but they keep asking for something different every time to make time pass and so they don’t let me withdraw. I have given my every single detail of my card and they have photos of it, and all my personal information that they have requested.. I am from Australia, and this site is apparently banned in Australia which I found out today because they didn’t tell me anything at all. They take my money and deposits which are in AUD, and promise to withdraw but when it comes to withdrawing they don’t. They took a lot of my money this way , and I am really upset... please help me sort this out as I have been needing help as soon as I can. Thank you so much

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