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Bitstarz - NEED HELP, from Australia

Ruling

Resolved - This player has been non-responsive to our requests for further information. As such we assume they've managed to resolve this issue without our intervention.

Read our BitStarz Casino Review.

Player's Complaint

I have won in this game many times, and every time I go to apply for withdrawal, they ask for documents which I provided every document, but they keep asking for something different every time to make time pass and so they don’t let me withdraw. I have given my every single detail of my card and they have photos of it, and all my personal information that they have requested.. I am from Australia, and this site is apparently banned in Australia which I found out today because they didn’t tell me anything at all. They take my money and deposits which are in AUD, and promise to withdraw but when it comes to withdrawing they don’t. They took a lot of my money this way , and I am really upset... please help me sort this out as I have been needing help as soon as I can. Thank you so much

Read the casino review

3 Responses

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ThePOGG
October 1, 2018

Hi ceyhun - welcome to ThePOGG.com!

Before we go any further could you please forward all correspondence you've had with BitStarz regarding this issue to [email protected]?

Thanks,

ThePOGG

User icon
ThePOGG
October 15, 2018

Hi ceyhun,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 24, 2018

Hi ceyhun,

If we have not heard from you by Friday the 2nd of November I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

ceyhun consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 1, 2018

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