Declined - As this complaint relates to customer service and a desire to receive more promotional benefits than are provide, we have no authority to intervene.
Read our BitStarz Casino Review.
You back this casino and the same agent is rude and totally does not help. I play at a few different casino's so keeping up with the time difference is difficult at times, I have missed the promotions many times and I usually go into the chat and ask why it wont work and the same agent I get every time is MIKE, he informs me that I missed it sometimes it is by a few hours some times longer, he never offers me anything just nope you missed it I am flustered cause its happen again and ask ok can you offer me something else his response is nope, so this time i believe i missed the offer by 1.5 I asked [REMOVE] if he could offer me something NOPE this time i got flustered because its happen numerous times and other casinos seem to help out and give me something if that happens( not to mention the casino is under the jurisdiction of Curaçao so it gets confusing sometimes ) anyhow i said fine just close my account, he asks for my email and says by the way you had free spins but your account is now closed have a nice day! I have never been able to speak with any other agent and the other times that this has happen I was like ok but give me a break when its happen a few times ( and yes my fault ) throw me a courtesy of a bonus I drop pretty good money but stopped doing it as much at this casino because this was happening any how just thought he was quite rude and would like to see him have a customer service class
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ypilote consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 2, 2019