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Bitstarz - removed huge jackpot after with drawling

Ruling

<p><strong>Resolved</strong> - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.</p>
 

<p>Read our <a href="https://thepogg.com/en-gb/casino-review/bitstarz/">Bitstarz Casino Review</a>.</p>

Player's Complaint

 

On March 27th I deposited approx 1 ETH. I quickly got my account to over 10 ETH and went to withdrawl. Upon attempting to withdrawl I was denied then moments later my account was back at 1 ETH. Tried talking to customer service. They were very rude and aggressive and told me I wouldnt be getting the jackpot I won fairly and legally. They have blocked me on all forms of communication and will not come to resolution. Disputing with every site first before I take this to court. Have evidence of everything!

 

Read the casino review

3 Responses

ThePOGG
April 1, 2021

Hi berniesmitten - welcome to ThePOGG.com!

What reason has the operator given you for non-payment?

Thanks,

ThePOGG

ThePOGG
April 11, 2021

Hi berniesmitten,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
April 25, 2021

Hi berniesmitten,

If we haven't heard from you by Friday the 7th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Berniesmitten consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

April 1, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.