BitStarz - Rude Live Chat Agent
Resolved - Bitstarz have refunded this player's deposits and changed their registration system to ensure address is captured before deposits are allowed.
Read our Bitstarz Casino Review.
Deposits are almost instant for Bitcoin. Games pay out pretty well a lot of play time for your money a lot of free Spin bonuses. I chose this casino because of the high rating but after making a deposit 3 days later I received a Friday loyalty bonus 4 V make a Bitcoins I meant the wagering requirements was excited about my winnings and like other Bitcoin casinos that I've played I expected I really fast withdrawal anywhere from instant up to an hour never had waited any longer than that. So I got to live chat there's this guy called [EDIT]. I'll let him know of my withdrawal request I get an email for confirmation confirm with the link provided via email. Then I go back to tell [EDIT] and live chat that I have confirmed my address Bitcoin. He tells me that they will look at it within 10 minutes. After an hour my withdrawal is still pending so I go back to check on my withdrawal and again he tells me the technical crew needs to review it I will contact you once it's been done. 3 hours later I go back to live chat and I said I was just checking on my withdrawal still pending. Then this guy [EDIT] gets really rude and ugly towards my asking of my withdrawal and tells me if I ask again that he will have to block me from live chat for abuse of Live chat.II dislike the fact that they are really good casinos out there with honest ratings and then there's casinos like bitstarz who use stall tactics and unprofessional and rude Behavior towards their players concerning their money. Then I go to email support and ask about the withdrawal process and couple other questions and low and behold I get a reply from [EDIT]. He proceeded to tell me that I can no longer ask about my withdrawal via live chat or via email otherwise I will be blocked. 15 hours later no news on my withdrawal I know where this is going so I play my 24mbtc that I was gonna withdraw and I will never go back to Bit Stars... Yet Betchain, Vegascasino.io and a cpl others never gave me any problems with withdrawal and are always professional. I have chat transcripts and the email I received. Also I would like my initial deposit refunded if at all possible. 2.4 mbtc considering the treatment I received upon being a new player and treated very unkindly and stalling on.processing my withdrawal. Also AFTER this complaint is resolved despite the outcome I would prefer to have my bitstarz acct deactivated
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