Bitstarz - Self exclusion
Ruling
Resolved - Both the submitting complainant and Bitstarz Casino have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
I have permanently self excluded twice from casino and then been able to create new account under new email but same device, IP, and phone number . On this 3rd account I had lost everything and spoke to [EDIT] if there was a way to block me from creating account and told him I had gambling problem and told him I dont want to do this anymore and if there was a way to block me permanently. He told me there was no way for them to do that and left my account open. Still open as of right now. I never wanted a refund until I realized that their self exclusion does nothing to help the player. They do no monitoring as other sites Have not let me create new account. Not even 5 Minutes after the conversation, I receive an email for another bonus. They know if I win i just give it right back. But the selfexclusion is a problem if it only relies on the problem gambler not to attempt to play again, not asking for refund from old accounts, just this one. Thank you
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Hi jaytam1234 - welcome to ThePOGG.com!
Self-exclusions are a two-way street. The operator is agreeing to take some measures to prevent you playing again. You are agreeing not to try and circumvent those measures. Where you re-register - something that's already in breach of terms and conditions and specifically change elements of your registration information to bypass the automated duplication account restriction systems the operator would not be considered liable for your losses. Even in far more tightly regulated jurisdictions than the Curacao license that BitStarz are subject to what you describe would be highly problematic.
Moving on - were you allowed to play further after your last self-exclusion request?
Have you ever provided proof of identity/address to Bitstarz?
Finally, it sounds like you would benefit from our free Responsible Gambling app BetBlocker that allows you to restrict your internet capable devices from accessing over 7k gambling operator websites, including Bitstarz.
Thanks,
ThePOGG