Bitstarz – Self exclusion

Hi jaytam1234 - welcome to ThePOGG.com!

Self-exclusions are a two-way street. The operator is agreeing to take some measures to prevent you playing again. You are agreeing not to try and circumvent those measures. Where you re-register - something that's already in breach of terms and conditions and specifically change elements of your registration information to bypass the automated duplication account restriction systems the operator would not be considered liable for your losses. Even in far more tightly regulated jurisdictions than the Curacao license that BitStarz are subject to what you describe would be highly problematic.

Moving on - were you allowed to play further after your last self-exclusion request?

Have you ever provided proof of identity/address to Bitstarz?

Finally, it sounds like you would benefit from our free Responsible Gambling app BetBlocker that allows you to restrict your internet capable devices from accessing over 7k gambling operator websites, including Bitstarz.

Thanks,

ThePOGG

Yes I know they are a two way street. I am going to need you to explain some measures they took. I am lost on that because there is nothing they do except hit close account. All other sites do not let you reopen. I actually still received bonuses today. The problem with your apps is they can be uninstalled. Their is really nothing in place to stop a problem gambler. I told them on my last account the selfexclusion button does not work. And so i needed it closed, it took them a while to do it. Button still did not work this time. What is the point of self exclusion if all you do is close the account, I see nothing they do to take measures. Literally nothing, as I have registered same phone number each time, same device, and same IP. Let us put the refund in the back burner, and most important issue is this particular casino does nothing to stop an excluded gambler from coming back, and they know it, so they put that into their TCs, knowing problem gamblers will redeposit and if asked for a refund, will say no and close account, and know they can just reopen a new one and so forth. Other casinos are proactive, have had the apps and can just be uninstalled, forget the refund, you have a system that reads the IP to know which games you can play, etc, the only reason this site does not block you from reopening an account is because they put in a TC trying to make them not liable no matter how unethical, forget the refund, put something in place to help

And no account still closed as i begged them to do

And also when account is created , it says welcome spins or registration free spins have already been used by this IP. I would honestly like to know if they do take any measures as that would be the easiest to find any problem gambler, and maybe I somehow just got missed in the system, but like i said lets put the refund behind us, and if i just got missed somehow fine, and if not lets find a way to fix it, problem players should be a concern more than just hitting the close account button

And sorry I missed your question , i have no money left to find out if I can deposit

I just installed that app and then deleted it. Still blocked from the site. Thank you so much for that

It did let me deposit 5 cents before i installed the app

More bonus offers today

Deposited 3 mbtc today

Hi jaytam1234,

As with just about every casino/license, email address is considered a principal piece of registration information. Unlike name, physical address, IP address or date of birth - which can legitimately belong to more than one person - email is almost universally unique to a person. The same email address is extremely unlikely to also be matched by someone else. You have used a new email at registration because you know that if you try to sign-up using the same email you already registered you will be blocked.

Do you have a copy of the communication where you asked to be self-excluded?

Have you provided verification documents for any of your accounts?

Thanks,

ThePOGG

Down $300 today

Unlike mbit who shows you past convos and emails you a transcript after each convo, i can find no history

Hi jaytam1234,

Have you ever provided verification documents for any of your accounts?

Thanks,

ThePOGG

Just verifying the same phone number. I won huge today but it was on cashback so wasnt allowed to withdraw it all as rules states so i gave back all my winnings then some. Now its all gone

They did finally close my account today when i logged on stating selfexclusion. I asked them why it took them so long to close it and after i deposited so much. They told me they would have the relevant team get back to me via email. I do have the email of the chat of them stating selfexclusion reasons and not knowing why they let me keep depositing

Thank you both parties involved. Issue is resolved. Jakob and Adam were great in dealing with me

Hi jaytam1234,

Thanks for letting us know your issue has been resolved - it is appreciated!

ThePOGG