Resolved - Both the submitting complainant and Bitstarz Casino have informed us that this issue has been resolved and the player has received their funds.
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I have permanently self excluded twice from casino and then been able to create new account under new email but same device, IP, and phone number . On this 3rd account I had lost everything and spoke to [EDIT] if there was a way to block me from creating account and told him I had gambling problem and told him I dont want to do this anymore and if there was a way to block me permanently. He told me there was no way for them to do that and left my account open. Still open as of right now. I never wanted a refund until I realized that their self exclusion does nothing to help the player. They do no monitoring as other sites Have not let me create new account. Not even 5 Minutes after the conversation, I receive an email for another bonus. They know if I win i just give it right back. But the selfexclusion is a problem if it only relies on the problem gambler not to attempt to play again, not asking for refund from old accounts, just this one. Thank you
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jaytam1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 19, 2020