Resolved - The outcome of the missing bonus feature has now been credited to this player's account.
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on the 23/09/2022 at 4:10am i was playing farm ville 2 and won the free spin feature .when clicked start feature it failed to start and was stuck at the start .contacted support several times just to be tod same thing over and over clear history etc..try different device ..and did with no change again kept contacting casino support then one support said didnt no why this wasn't escalated and did ...days turned few weeks .following up why has it been resolved keep geting told same thing that we are the platform host its the software provider and were waiting for a response back....i think this is very unfair and i would think bitstarz being the platform host should be or done more to resolve this issue alot quicker by following it up ..but instead they keep saying not there fault waiting for software own to respond .farm ville 2 was taking of the casino for some days but is now back online ..there for they must of had contact but yet i have not been able to complete the 15 free sins i won during play on the game so the winnings is and could not be known .and im still at loss with no result .after a few weeks as passed .or answer to what's being done.just the same reply from support waiting for software owner feed back ..i have and did screen captures of the game and issue at time aswell if needed .cheers
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Bitstarz - unresolved software issue
Posted by batto_2022
October 10, 2022
batto_2022 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 10, 2022