BitStarz - will not pay out and confiscated 35500 aud and will not reply.
Ruling
Declined - This player refused to follow our complaint rules, which they agreed to at the point where they submitted their complaint. As such we've declined to intervene.
Read our BitStarz Casino Review.
Player's Complaint
hey they have taken my money they gave me grief from the start but then at last minute told me i needed to supply pics of my bank cards said i dont have them then they said get a letter from bank i said no why should i told me i had to and funds would be paid out immediately once received. then with no proof at all closed my account saying i used someone else's card but this was false got a letter from my bank stating it was indeed my card that it had been lost and replaced and signed dated and stamped mind you i was able to deposit for over 12 months a lot of money with no issue 7 days before i won and withdraw no problems but then when i won 42000 and tried to take 35500 i all of a sudden had to show every card but the one i made the deposit off some where used over a year ago anyway i still did all this and now they wont reply call me or unlock my account of return my funds this casino is very rude and i want my money i won or they should pay all my deposits back as ive proved all they asked for im going to foward all the emails to [email protected] with subject [EDIT] / BITSTARZ from [EDIT] please help me get my money im pre much homeless and this money would change my life it wasnt an issue one week before so shouldnt be now
Read
the casino review
11 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi bannister003 - welcome to ThePOGG.com!
In the first instance I've unfortunately got to tell you that the operator's actions, at least at the start of this issue, have been entirely justified. It is very unusual for someone who legitimately owns a card and has used it to deposit not to be able to provide a photo of it. In an industry that is rife with credit card fraud the operator are doing the responsible thing in confirming your identity and access to the payment method you've used before making any fund transfers. That is required by their license and anti-money laundering laws.
If you've managed to prove ownership of the card that would change things.
At this point I'll contact the operator to discuss your situation, but I would advise you to be aware that this is likely to take some time as it immediately appears to be a complex case.
Thanks,
ThePOGG