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Bitstarz – Withdrawal dispute

Ruling

Found for the Casino - Ultimate responsibility for knowing which funds you are wagering will always lie with the player.

Read our Bitstarz Casino Review.

Player's Complaint

I won $3900 on the casino and have them all the information they needed to do the withdrawal the first one didn't work cause of the bank details being different then on there file, even though the bank accou t I gave them last night was the one that my card I used to put money on the casino account and they sent me a email saying it payment method approved, they then said I had to do a different way of withdrawal claiming I put the BSB and acc number in the same section which is bull crap cause I know you can't submit the form without the boxes filled in, so then I chose there card payment so they would put it back on the card I used to deposit with cause it was already registered on my account and approved.. I play in the casino on the pokies and didn't have much money left in my account I went to the toilet come back grabbed my phone to keep playing it was up by $3920 I though I won the jackpot so I kept on playing I burnt through that and hoped out of the casino to check if it's all good and they had manually disgarded my withdrawal claiming my bank wouldn't except the money but I called my bank and there is no block or anything to stop them depositing onto my card, then I check my emails and they said they have cancelled it and I need another form or bank account to put the money into as my cardvdoesnt accept the money, yet they emailed me saying that card is approved.. I had no idea they were my winnings and I also think they should not be allowed to recall my funds to my account when I've requested a withdrawal no matter what the issue is they should wait till they speak to me to resolve the bank card issue, which there is not one at all.. if they had waited for me to check my emails and got back to them then they could have cancelled it instead of funding someones account whilst playing knowing it could cause confusion.. There are saying it's not there fault blah blah blah I know why they done what they done and why they are just ignoring what I'm saying too them, the whole reason for me getting the withdrawal started was to put the money so it can't be used If this is something you can help with let me know if not I'll just have to write it off just seems they have an answer for every thing

Read the casino review

1 Response

ThePOGG
Jul 22, 2020

Hi loco2020 - welcome to ThePOGG.com!

Sadly there's nothing we can do to help you in this instance. It is your responsibility to keep track of the funds you have wagered. If you've seen a significant balance increase of this nature and assumed that it was a big win without checking that's not something the operator would be liable for.

Sorry we cannot be of further help.

ThePOGG

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Agreement

loco2020 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

July 20, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.