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Black Diamond - Account blocked and withdraw too

Ruling

Resolved - Black Diamond Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Black Diamond Casino Review.

Player's Complaint

When I try to withdraw my money they closed my account and just told me that was because several inconsistencies. I put the proof of my name account, and the funds that I got pending since day 14.

Read the casino review

4 Responses

User icon
ThePOGG
April 19, 2020

Hi aitorsl11 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 1, 2020

Hi aitorsl11,

Black Diamond Casino inform us that your withdrawal has been processed. Can you please confirm when you receive your funds?

Thanks,

ThePOGG

User icon
ThePOGG
May 8, 2020

Hi aitorsl11,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Hi aitorsl11,

If we haven't heard from you by Friday the 22nd of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Aitorsl11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Black Diamond
  • Curacao eGaming
  • Engage Entertainment Group Inc.

April 18, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.