Black Diamond - Paying in installments
Resolved - The player was ultimately paid by Black Diamond casino, though the casino refused to engage with the dispute mediation process. This has affected their standing on ThePOGG.
Read our Black Diamond Casino Review.
On 9th November, I won €3500 on Black Diamond Casino. They have a 72hr pending withdrawal process. On the 13th November, I had not received any funds from them. I contacted them through their live chat to ask them where my withdraw was and they passed my concern on to their finance department.
On 15th November, 5 days after my request for withdrawal, I had still not received any funds. The casino's support sent this email:
Thank you for your email.
We are sorry for the slight delay in sending you your funds.
Please note that your account was under investigation and your wagering activity was being reviewed.
We would like to inform you that according to the management's decision you will receive 500 euro per week until all your winnings will be paid. This decision is final.
The first part of his winnings will be sent shortly.
Thanks for your understanding.
I have since received €500, but I believe it is unacceptable for them to hold on to my money for so long (nearly 2 months) and there is no guarantee that they will pay this amount to me. Also I will receive zero interest on €3000 that remains, if borrowed this amount from the bank, I would have had to pay at least €100 in interest.
I need help to recover the amount that is due to me and if I must agree to a payment plan then I want surety that it will be paid and at least an agreed payment day. The casino is not forthcoming in saying the exact date that I will be paid.
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