Black Diamond - Paying in installments

Hi vikgup - thanks for getting in contact.

Given the situation it seems likely that Black Diamond casino have decided that your play would be unprofitable to them. That being the case it's unlikely they will agree to make full payment. The installments are probably to delay receipt of the full balance long enough that it would not be possible for you to issue a charge back for your deposit as well (a common tactic amongst fraudsters).

I've emailed Black Diamond casino and what I will look to them to provide is that the withdrawal will be processed to arrive in your account on a specific day each week.

Thanks

ThePOGG

Hi vikgup,

I've not had any response from Black Diamond thus far. I've sent off another email today, though as it's now late on Friday I would not expect a response until some time next week.

ThePOGG

Hi

They have sent my second payment just now, I am keeping a close eye on this. They are communicating with me.

Thanks

Hey vikgup,

It's now the 27th, meaning you should be receiving another payment within the next 2 days if it hasn't already arrived. Could you confirm when you have received this payment?

Thanks.

ThePOGG

Hi vikgup,

Have you had any other payments come through?

Thanks

ThePOGG

Hi

The third payment has come through yesterday, but not without chasing. On Friday they said the payment system was down and hence why it was delayed.

I wait with bated breath for the remaining installments, but I remain hopeful. And the payment of this third installment, albeit late, is a good sign they are honoring their agreement.

I will be more comfortable when they pay me the next installments on time and without chasing.

Thanks

Hi vikgup,

Are the payments still coming through upon request?

Thanks

ThePOGG

Hi,

Sorry for the delay in responding to you.

I was expecting to receive the next installment today of EUR500, but it has not been received.

So far I have received 4 out of the 7 weekly installments that they have agreed. I am still owed EUR 1500 from them.

I have emailed and spoken to someone via live chat and they have not provided me with any answer other than it is not in their control and I should expect to receive an email from their finance department shortly.

Thanks for keeping track of my complaint, I will update you once I have more information. At the moment they seem to be co-operative.

Thanks

Hi

I have received another payment of EUR 500 from them.. leaving EUR 1000 yet to pay.

Communication has been slow and poor from them, but when they eventually reply I normally do receive a result from them.

Here is hoping they will honour the remaining amount.

Thanks

Hi vikgup,

I'm glad to hear that you're still receiving the payments and not entirely surprised that you're having to chase Black Diamond to ensure that they come through.

Altogether Black Diamond's response to this issue has been disappointing to say the least. There is nothing specific in their terms and conditions that I could see that could be used the justify the reduced installments - though I will acknowledge that this is a common practice for US facing groups - and when combined with their failure to engage in conversation of this dispute and their less than professional attitude towards ensuring that you receive your funds in a timely fashion, this paints a rather bleak picture of the service they offer.

Thanks again for the update.

ThePOGG

Hi

I have now received all 7 payments from Black Diamond. I am disappointed that Black Diamond took this long to payout and only did so with my persistent chasing.

Nevertheless, they did respond to my plethora of emails and they have been courteous in their response. They maintain that they are reputable casino and their eventual payout supports this. Although, it would have been nice to talk to the people in charge rather than pass messages through their customer service reps. This factor and the time taken to payout was not very professional.

I consider the issue closed and I will tread more carefully in the future when dealing this type of casino.

Thanks

Hi vikgup,

I'm really pleased to hear that you've received your full balance. I was confident that you would receive payment from this group, but as expressed before, I'm very disappointed with their failure to communicate with us. This has affected their standing with us and is likely to give them a short lifespan with ThePOGG.com.

If you have any issues in future you know where to find me!

ThePOGG