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Black Label Casino - deceived with money and the time of withdrow

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Black Label Casino Review.

Player's Complaint

Hello. I won with a lot of game 3827 euros because I had a bonus and I had to roll it.Then I decided to transfer them to the account.I had no verification and was waiting for a verification message.then they run two swaps one is for verification and the other is. I'll copy it and show you.

Dear [EDIT],

As part of our regular withdrawal review process, we noticed a breach of our terms and conditions regarding irregular and systemic bets.

Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit amount.

We have therefore canceled your withdrawal request and removed the winnings accordingly.

Your last deposit has now been reinstated and can be found in your casino balance. Your current balance is: 30.00 EUR.

canceled all earned money.

This is the most frivolous casino I've ever played.

I am deceived again. Thank You

Read the casino review

3 Responses

User icon
thepogg
January 1, 2022

Hi gambi84 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Black Label Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Did you bet more than 30% of your deposit on a single round of play?

Thanks,

ThePOGG

User icon
thepogg
January 8, 2022

Hi gambi84,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 15, 2022

Hi gambi84,

If we haven't heard from you by Friday the 28th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

gambi84 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Black Label
  • Prism Marketing

January 1, 2022

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