Black Label - Non payout

Hi lovelly1984,

Before going any further, this is your fourth complaint to this service and third against an operator that does not hold a UKGC license and as such is breaching UK law to accept your play. Each occasions you have been warned of this fact. Where you choose to ignore the advice of this service you make it significantly more likely that you will experience issues.

While we will in this instance try to contact the operator on your behalf, I do need to be clear that we will not accept any further complaints from you against operators who are negatively listed with this service or who are not licensed to accept your play.

ThePOGG

Hi lovelly1984,

The operator inform us that your balance has been restored and they are awaiting you completing verification. Can you please provide the requested documents?

Thanks,

ThePOGG

Hi. They have agreed to give me 500 of the 2500 I won.

Hi Lovelly1984,

What reason have they given for the non-payment of the other €2k?

Thanks,

ThePOGG

Hi Lovelly1984,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Lovelly1984,

If we haven't heard from you by Friday the 11th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi, they basically told me they would pay 500 or refund my deposits as I stated to them they were breaking the law.

Hi Lovelly1984,

I understand that they've chosen to pay you €500. But what was their reason for refusing to pay you the other €2k?

ThePOGG

I do not understand their reasoning. They just said there was a problem with a bonus and I exceeded the max bet which I did not. They then closed account so I can no longer get in touch.

Hi Lovelly1984,

Was was the last deposit made/bonus claimed?

Thanks,

ThePOGG

I made a deposit and didn't use the bonus. I won the funds before using any bonus amount. They actually took the bonus funds from the original balance of winnings

Hi Lovelly1984,

What was the last deposit made/bonus claimed?

Thanks,

ThePOGG

I deposited 50 and received 100 bonus. I did not use the bonus and it was removed from my winnings as I withdrew.

Hi Lovelly1984,

Whether you placed wagers with the bonus or not would be irrelevant. The bonus contract and restrictions come into force from the moment the bonus funds are added to your account until the point where you have completed the wagering requirements.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

Hi Lovelly1984,

Black Label casino include the following term:

"If the cumulative amount of a player's deposit is equal to or less than € 200, the player will be limited to withdrawing up to x10 the amount of the most recent deposit. The provision is also enforceable if additional deposits are made by the player with the aim to circumvent this clause."

As such the maximum amount you would have been allowed to withdraw was 10x your deposit or €500.

Thanks,

ThePOGG