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Black Label - Self exclusion


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Black Label Casino Review.

Player's Complaint

I tried to use online chat to exclude myself I also tried the responsibile gaming link but it did not work so I emailed them to request self exclude on the 8th November as I have a problem they ignored my request and instead sent me a cash chip of 35 euro I have just topped up 600 euro today that I can't afford this is my mortgage money it's tantamount to giving a recovering drug addict more drugs am so ashamed

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2 Responses

User icon
November 15, 2020

Hi shelly - welcome to!

As a UK citizen you should only be playing with operators that hold a UKGC license. Black Label Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Alongside this, Black Label Casino are unlicense. There is no regulator to set the standards that they would be required to meet in terms of responsible gambling. In effect they set their own rules and it's likely to be extremely challenging to effectively argue this case.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.



User icon
November 16, 2020

This player has withdrawn their consent who has indicated the issue has been resolved.


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Shelly consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Black Label

November 15, 2020

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