BlingCity - Casino Communication Issue

Hi white1968 - welcome to ThePOGG.com!

Having read your complaint I'll be happy to contact BlingCity for you. Before I do though I want to make very clear that the casino will NOT give the sort of guarantees you're looking for.

Something about your account or activity has raised red flags for the casino and as such they're having a very close look at your account. The fact that you're being asked for a photo holding your passport says that they're concerned that the person named on the account isn't the person running the account. While your reason for not being able to provide this immediately is reasonable, it's unusual for a player not to be able to provide this quickly and as such this delay is only going to have raised more red flags.

This type of investigation is a fluid process and will constantly update as new information becomes available. As such no casino will give the kind of assurances you're looking for - there may be other factors that come to light later that carry more weight, so simply providing the photo may not be an end to this investigation. BlingCity aren't going to give you an assurance that they may not be able to hold to.

My advice is to get a passport as quickly as you can and get that document to them. I'll speak to BlingCity and if anything else comes up I'll do my best to help.

Thanks,

ThePOGG

Received an e-mail from cs yesterday asking if they could call me to do a do a phone verification will update later on the outcome of this call.

Update - just spoke to customer support on the phone to verify my details explained the situation regarding my passport and have been told my balance will stay in my account and as soon i send in the photo they require my withdrawal will be processed.

Hi white1968,

I'm really glad to hear you've made some progress. I'm going to hold off on moving forward with this complaint for the time being as I feel you've got what you needed.

Once you've submitted your photo, let me know and we'll move forward from there.

Thanks,

ThePOGG

Will do

Hi white1968,

I just wanted to check in and find out if you've managed to submit your ID?

Thanks,

ThePOGG

Hi There

Still waiting for my new passport to will update as soon as it arrives.

Hi white1968 - thanks for the quick response and update. Much appreciated.

ThePOGG

Hi white1968,

I just wanted to check in and see if you'd had any success getting a passport?

Thanks,

ThePOGG

Hi white1968,

Just following up again regarding your passport?

Thanks,

ThePOGG

Hi white1968,

It's been nearly 2 months since I've heard anything from you. I've I've not received a response by Friday the 24th of October I'm going to presume that this issue has resolved itself.

Thanks,

ThePOGG