BlingCity - Casino Communication Issue
Resolved - There's been an extended period of non-communication from the player and we assume that they've managed to obtain a passport and resolve this issue with BlingCity.
Casino Username - [EDIT]
E-mail Contact - [EDIT]
I opened an account at BlingCity Casino made a deposit of 100 euro and claimed a 200 euro bonus after meeting the requirements of the bonus I withdrew €850.I contacted support asking would they require i.d to process my withdrawl I was asked to send the usual docs passport, utility bill. A few hours later I tried to log into my casino account and found I couldn't so I contacted live support (Transcript below) and was told my account was under investigation and they would get in touch with me.
[BLINGCITY REP 1] (BlingCity Casino)
Jul 21 17:50
[white1968] has joined the room
[BLINGCITY REP 1] 17:47:
Hej och välkommen till BlingCity's support chatt!
En av våra supportagenter kommer strax att hjälpa dig.
Hi There I can,t login to the casino is there a problem Username - [EDIT]
[BLINGCITY REP 1] 17:49:
Hellu, we have locked your account during a investigation. We will send you an email when you can continue play :)
okay [BLINGCITY REP 1] thankyou
[BLINGCITY REP 1] 17:50:
Have a nice day:)
[white1968] has left the room
The casino then informed me that I needed to send a photo of myself holding my passport to verify my i.d no problem I thought until I realised I could not locate my passport. The scan I sent them was made 2 years ago and I have been using the same scan ever since.I contacted the casino and explained the situation and informed them I would apply for a replacement passport and send the required photo as soon as possible. I also informed them that there is currently a backlog on processing passport applications in the uk at this time and it could take anything up to 8 weeks to receive my replacement passport I did offer to send a photo of myself holding a copy of my provisional driving license but was told this was not acceptable. I asked the question would the casino still honour my deposit and winnings at this later date to which I have yet to get an answer they just repeat that they require a photo of me holding my passport to process my withdrawl. All I want is an assurance from the casino that I will still be paid at this later date.
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