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Euro Palace - Blocked account

Ruling

Resolved - While EuroPalace initially has some concerns that this players account may have been linked to several other players in a fashion that would violate casino rules, further review of the evidence the casino agreed that it was not strong enough to justify non-payment. As such the player has been paid in full.

Read our EuroPalace Casino Review.

Player's Complaint

Hi I am having a big problem with a group of Fortune Lounge. Europalace.com

I won money, and 2 days later my account was suspended without explanation and notice! After that I went to an online chat and I could not name the reason for blocking . I did not break! I want to get justice. Can you help?

Read the casino review

3 Responses

User icon
ThePOGG
June 27, 2015

Hi ToniSpir - welcome to ThePOGG.com!

Before I can even try to help you I need you to provide me with more information;

1) Your username and email address at Euro Palace.

2) How much did you deposit? Has your deposit been returned?

3) Did you receive a bonus?

4) How much did you win?

5) What games were you playing?

6) How much were you betting?

Thanks,

ThePOGG

User icon
ThePOGG
July 13, 2015

Hi ToniSpir,

While EuroPalace casino did have some concerns about associations with other accounts, I've spoken to them and they've agreed that their concerns have now been addressed. As such they've reopened your account and you're not free to withdraw your funds.

Please let me know when you receive your withdrawal.

Thanks,

ThePOGG

User icon
ThePOGG
July 15, 2015

ToniSpir has confirmed that they've received their funds. We consider this complaint resolved!

ThePOGG

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Agreement

ToniSpir consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 27, 2015

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