Found for the Player - Despite our repeated efforts to contact this operator, Blue Lions Casino offered no response to this complaint. The players testimony seems fairly damning and as a result of this complaint this operator's properties have been moved to Not Recommended status.
Read our Blue Lions Casino Review.
I played months ago at BlueLions. Since the first day there were problems with one game. Unfortunately the game I like the most. Very often winnings were displayed but the winnings weren't credited to the balance, games didn't start but the wager was billed or games crashed with different error messages. I have made a lot of screenshots of this issue and I have many emails/chat sessions written by the support, that these problems happened.
The first time the support credited back some missing funds, but they couldn't find out what went wrong and I can understand that they are not responsible for failures of the 3rd party games if this is the case. But they are my only contact to solve this issue.
They credited me the missing funds of the winnings in some cases without getting it back from the provider, they told me. The games, that didn't start or crash, I had to pay on my own.
The software provider itself said by information of the support there is no error, but that is not correct. I have hundreds of screenshots with gaming errors etc as I mentioned above.
After a longer break I started playing again at BlueLions and at Play7777 (sister casino) thinking the problem is solved, because there was an update.
I deposited round about 1000,- Euro but the problems at both casinos were still there.
In two weeks winnings and failure games occur again one day very often; the other day nearly without failures. It is not reproducible with a structure. It happens randomly. Many winnings (small and bigger ones) weren't credited to the balance, spins were billed without a game etc., so every time my balance went down and I never got back the missing funds. I received only a free small bonus which does not fit to the missing funds. All in all the missing funds were much higher as my deposits, which is really frustrating, because it is a loss of my money.
After contacting the chat in two cases this week, the support agents could see the missing winnings for the first time, and so they were listed in their logfile. So it is definitely an issue with the software.
I received those failure games with different computers and different internet connections.
Support wanted to contact the software provider again to clarify this with the new information, but a relevant answer from the provider is missing or is not delivered to me, they told me. Every time they say, they will check the issue but a final information they do not give. Now they do not respond anymore.
Most of the time their support is very friendly and they tried to help. But actually there is no way to solve this issue. It concerns only the issue with one game and the only thing i want is to get my deposits of the time after the break at both casinos and not my missing winnings (much more) back and then I am fine with this issue.
Because I finally not know 100% if the problem is caused by the casino or by the provider I don't want to mention the concerning game at this time and I don't want to accuse anybody when I am not sure, who is responsible for this issue.
This is my first complaint in years of gambling activity and I only want to have a fair solution.
If you need further information like screenshots, emails, chat sessions and username, please inform me accordingly how to provide it.
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BlueLions - Failure games
Posted by thecreativegambler
October 29, 2016
thecreativegambler consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 29, 2016