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Boaboa - casino illegally debited funds from the account

Ruling

Found for the Casino - This player has received the maximum amount they are entitled to based on the bonus that they accepted.

Read our BoaBoa Casino Review.

Player's Complaint

in this casino I was given 15 free spins, with a win condition of not more than 5000 rubles and x40 wager, I won 2000 rubles in free spins and wager, after which the money came to my real account, not the bonus one, I decided to continue the game already mine, real money and won 420,000 rubles. when I wanted to withdraw funds, all money was debited from my account, with the exception of 5,000 rubles, and they said that since I had received the bonus earlier, all money will now be considered bonus

Read the casino review

1 Responses

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ThePOGG
September 30, 2019

Hi mishancorp - welcome to ThePOGG.com!

Unfortunately there's nothing we can do for you in this situation. If you have accepted a no deposit bonus with a maximum win term, the maximum you will ever be allowed to withdraw from play associated with that bonus is 5000 rubles.

Sorry we cannot be of further help.

ThePOGG

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Agreement

mishancorp consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BoaBoa
  • Curacao eGaming
  • Araxio Development N.V.

September 30, 2019

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