Bob - bonus issue

Hi robin86 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. You have an "active bonus" as soon as bonus funds are placed in your account. At that point bonus restrictions apply regardless of whether the wagered funds come from your deposit or your bonus.

If you have placed bets that exceed the maximum allowed bet while you had a bonus in your account and before the wagering requirements for said bonus have been met then sadly you have violated the bonus contract and the operator would be within their rights to reset both parties to their pre-contract positions.

Sorry we cannot be of further help.

ThePOGG

But where is that stated ? Cause I cant find that in the T&C. If i knew this before, i would not have Made a deposit. This is not how other casino’s I have played work. Where can I read that all my money becomes bonus money as soon as i start playing. In their own T&C is stated that you first play with your own real money. So where can i read that my real money bet becomes fake money winnings?

Hi Robin86,

An "active" bonus is one that is present in your account - i.e. one that you could currently place wagers with and who's wagering requirement is actively being met by any bets placed (including those placed with real money). Your money has not become 'bonus money', but it is subject to 'bonus terms' while you have an 'active bonus'.

As stated previously, there is nothing further we can do to help you.

ThePOGG

You, nor the website can show me where that is stated in any T&C . I don’t get the feeling that you are helping. The website let me cash out the initial deposit, so thats a good thing. Never has any casino website given me this much trouble, and I have played for many years. I dont think this website is any good. They now claim that I have a duplicate account, wich is not true. I have never registered to this website before. As I said I got my initial deposit back. So I hope that this is it. I will post here again when they have deposited the money in my Banking account.