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Bob - casino confiscates deposit and winnings

Ruling

Found for the Casino - Bob Casino have presented sufficient evidence to determine that the person operating this account is not the person named on the account.

Read our Bob Casino Review.

Player's Complaint

Bob Casino has confiscated 1057 euro from me.

The casino has asked me for the documents: passport and bill. Provided.

The casino has asked for the selfie with passport. Provided.

The casino has asked me the selfie with paper saying “Hi Bob casino”. Provided.

The casino asked for the selfie with their casino and chat opened on the background. Provided.

The casino has requested a skype video conference with me. Provided.

During the skype video conference the only quiestion that I was asked was about my name and a date of birth.

One hour after Skype video conference I got this email from casino:

“Our security service has identified activity in your account, which is classified as fraud. Also we determined that you provided incorrect information about personal data during registration. In this regard, your account has been closed.”

WHEN THERE LEFT NOTHING ELSE TO ASK FROM ME - I WAS DECLARED A FRAUD: RIGHT AFTER A SKYPE VIDEO SESSION WITH THE ONE AND ONLY QUESTION ABOUT MY NAME AND AGE. THIS IS SO RIDICULOUS THAT I DON’T HAVE WORDS TO DESCRIBE WHAT I FEEL.

Please help me. I am not a fraud!

Read the casino review

2 Responses

User icon
ThePOGG
September 30, 2019

Hi rimina49 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you,

Thanks,

ThePOGG

User icon
ThePOGG
October 21, 2019

Bob Casino have presented sufficient evidence to determine that the person operating this account is not the person named on the account. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Rimina49 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

September 30, 2019

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