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Bob Casino – credits confiscated plys help

Ruling

Found for the Casino - This player has both played a restricted game and exceeded the maximum allowed bet. As such there is nothing we can do to help them.

Read our Bob Casino Review.

Player's Complaint

Hello I was confiscated all my assets since I have paid 75.-

And claimed 100% bonus

Have kept it as loud agb my bets not over € 5 to exceed so in slots

I then used roulette € 20 and won € 500

Have played for bonus finished and wanted to pay me 930 €

But this morning I got an email and it stood on it

Dear Player,

We noticed that you have breached our maximum allowed rate with an active bonus rule. 300 RUB / 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus). Therefore, we have made the decision to confiscate the winnings. You are left with the initial deposit from which you activated the bonus. Please, be careful while playing in future!

In the bonus terms and conditions under point 4a is in Roulette: • Roulette, Poker - 5% (except games with a live dealer)

In addition, under 4C: The following games are excluded from the bonus promo offer: ... some slots ... and then "In addition, live games with live dealers are excluded from the bonus action."

The two things contradict each other

I've played many casinos and also run a youtube channel

And never had the problem that I have played with bonus at the live dealer

Either it already had a lock so I could not play at first

Or it was in the agb that it works with bonus on live tabel to play

With you is on a page that is And below is the live games are excluded I would have known that would not have played it I would be glad to meet you: ( I'm in need of money and wanted to pay off my debts with this money

Read the casino review

1 Response

ThePOGG
Aug 01, 2019

Hi lidergold2013 - welcome to ThePOGG.com!

Firstly - we do not accept complaints in any language other than English. I've translated your initial submission using Google Translate, but please make sure you translate any message before posting them going forward.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately in this situation there is nothing we can do for you. Terms 4b and 4c are not contradictory. 4b states that the weighting for other roulette games does not apply to live games and 4c explicitly states that Live games are excluded from play with bonuses.

If you have played Live games while you had an active bonus on your account you have violated this rule. If you have bet over €5 you have violated a second term. That being the case the operator are within their rights to void the bonus contract and reset both parties to starting conditions.

Sorry we cannot be of more help.

ThePOGG

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Agreement

hakunabatata11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

August 1, 2019