Bob Casino - does not want to recognize my win
Found for the Casino - After a thorough review of this player's account activity records - which have been verified by the software provider - we can find no evidence to support the player's claim.
Read our Bob Casino Review.
I played January 27 on the Bob casino site for a few hours, and I won a massive payout of around $ 8,500 on a Gem Splitter slot machine.I remember very well I was overjoyed, j continued to play and increased my balance to around $ 12,000. I continued to play a bit suddenly the system made a bug and I was asked to reconnect, I did indeed update my browser (refresh) and what I saw was just unreal my balance was decreased to around $ 4,300 without being able to play as much. I was in my mess and tried contacting bob casino's online chat, waited a long time to get them and they asked me to write an explanatory email, something I did with the details I had in my possession, and I did not know that the saga has just started, they ignore my gain so much, they do not want to recognize it, they told me that the gain is not in the history of my play. I then requested a report of my play history on January 27, 2021, they provided it to me, surprise all the bets are there except the big gain of about $ 8,500, c is there that I understood that something is happening, I exchanged more than forty emails with the support service of this casino but unfortunately the problem is still not resolved and still they just want to bury my winnings. They asked me for details of the exact game time to the second ready, balance before and balance after, screenshots, game ID etc ,,, this is information impossible to remember given the speed at which we play. I gave as much detail as I could I even went a long way in giving them the result of the Gem Splitter game that came out with this gain of over $ 8,500, but they just don't want to listen and take my request seriously. , I'm so frustrated, angry and with no way to defend myself.
I respectfully ask you to shed some light on this situation and recover my [EDIT] right, they (the casino) have abused their authority by asking me these kinds of details to recognize a gain, but I for my part have no control over machines and games, I can just answer their questions as best I can remember. But this gain is impossible to forget because I even jumped for joy but unfortunately it does not appear anywhere in the history that the casino had provided me. Is it fair that the casino is engaging in questionable practices like this?
Thank you for your understanding !
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