Bob Casino - does not want to recognize my win
Ruling
Found for the Casino - After a thorough review of this player's account activity records - which have been verified by the software provider - we can find no evidence to support the player's claim.
Read our Bob Casino Review.
Player's Complaint
Hello,
I played January 27 on the Bob casino site for a few hours, and I won a massive payout of around $ 8,500 on a Gem Splitter slot machine.I remember very well I was overjoyed, j continued to play and increased my balance to around $ 12,000. I continued to play a bit suddenly the system made a bug and I was asked to reconnect, I did indeed update my browser (refresh) and what I saw was just unreal my balance was decreased to around $ 4,300 without being able to play as much. I was in my mess and tried contacting bob casino's online chat, waited a long time to get them and they asked me to write an explanatory email, something I did with the details I had in my possession, and I did not know that the saga has just started, they ignore my gain so much, they do not want to recognize it, they told me that the gain is not in the history of my play. I then requested a report of my play history on January 27, 2021, they provided it to me, surprise all the bets are there except the big gain of about $ 8,500, c is there that I understood that something is happening, I exchanged more than forty emails with the support service of this casino but unfortunately the problem is still not resolved and still they just want to bury my winnings. They asked me for details of the exact game time to the second ready, balance before and balance after, screenshots, game ID etc ,,, this is information impossible to remember given the speed at which we play. I gave as much detail as I could I even went a long way in giving them the result of the Gem Splitter game that came out with this gain of over $ 8,500, but they just don't want to listen and take my request seriously. , I'm so frustrated, angry and with no way to defend myself.
I respectfully ask you to shed some light on this situation and recover my [EDIT] right, they (the casino) have abused their authority by asking me these kinds of details to recognize a gain, but I for my part have no control over machines and games, I can just answer their questions as best I can remember. But this gain is impossible to forget because I even jumped for joy but unfortunately it does not appear anywhere in the history that the casino had provided me. Is it fair that the casino is engaging in questionable practices like this?
Thank you for your understanding !
Read
the casino review
11 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi jskfcb2020 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Firstly, this is an English language service. You need to use freely available translation tools before you post any further information to this complaint file,
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG