Bob Casino - False information
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Player's Complaint
They are not giving me my bonus of 100$ and keep giving me a fake email saying I need to contact my vip manager for it. [EDIT] comes back as not a real email but they claim the forwarded my message to her..
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Hi ferrial - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 29th of January let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG