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Bob Casino - False information

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Bob Casino Review.

Player's Complaint

They are not giving me my bonus of 100$ and keep giving me a fake email saying I need to contact my vip manager for it. [EDIT] comes back as not a real email but they claim the forwarded my message to her..

Read the casino review

4 Responses

User icon
ThePOGG
January 16, 2021

Hi ferrial - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 29th of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2021

Hi ferrial,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ferrial
February 1, 2021

Finally got a proper answer from them. Thanks

User icon
ThePOGG
February 7, 2021

Hi ferrial,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

ferrial consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

January 16, 2021

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